Frequently Asked Questions.

We answer some of your Frequently Asked Questions regarding our platform. If you have a query that is not answered here, Please contact us via mail.

Bitcoin is a decentralized digital currency, without a central bank or single administrator, that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries. Transactions are verified by network nodes through cryptography and recorded in a public distributed ledger called a blockchain.

In order to sell Bitcoins on c-Exchange, you'll first need to send some Bitcoins to your c-Exchange Wallet. To find your c-Exchange receiving address, simply visit the Wallet page and click the 'Generate new address' button. At the top of the page, you'll find your unique receiving address. Please note that you can still use the old address, but it will eventually expire after 12 months. Once you have your c-Exchange receiving address, you can easily transfer Bitcoins from your other wallet to your c-Exchange address. It's important to note that the minimum amount you can send to your c-Exchange wallet is the deposit fee. Any Bitcoin deposits smaller than that will not be processed and cannot be recovered, as they are used to pay the fee. So, make sure to double-check the amount you're sending before you hit 'Send'!

You can store your Bitcoins in the c-Exchange Wallet, but we highly recommend using other Bitcoin wallets for maximum security. The best way to ensure complete control over your Bitcoins is to store them in a wallet on your computer or mobile device. Our top choice for a standalone Bitcoin wallet is BlockChain, which offers unparalleled security. If you're looking for an even more secure way to store your Bitcoin, paper wallets are an excellent option. Additionally, wallets on your smartphone can be a convenient way to carry your Bitcoins with you wherever you go, allowing you to make transactions on the go.

The sellers typically release Bitcoins as soon as they detect your payment, which can take up to a couple of hours. If you have paid but are still waiting, there is no need to worry as all online trades are safeguarded by escrow, meaning the seller cannot abscond with your Bitcoin. If there are any issues with a trade and the seller refuses to release your Bitcoins, you can initiate a dispute to have c-Exchange support resolve it. If you are buying or selling Bitcoins online, you can start a dispute after 1 hour if you have marked the payment as completed. It is not possible to start a dispute if the Bitcoins have already been released from escrow. When a trade you are involved in becomes disputed, you will receive an SMS notification and an email. In most cases, simply initiating the dispute is enough to get the attention of your trading partner, and the issue is usually resolved within 24-48 hours.

The delay in receiving your Bitcoin can be attributed to a variety of factors, but is primarily due to unconfirmed transactions on the blockchain. Your c-Exchange wallet will be credited with Bitcoin as soon as one confirmation is received on the blockchain network.

Bitcoin transactions are immutable, meaning that once you've sent funds to another Bitcoin address, it is impossible for you or c-Exchange to reverse it. To get your Bitcoin back, you can try to locate the owner of the address and request that they return the funds to you. To do this, you can attempt to Google the address to see if it is associated with any Bitcoin services that have contact information, or you can use a service such as Wallet Explorer to see if the wallet is tagged as belonging to a Bitcoin company. It is important to note that the same wallet can have multiple incoming addresses. The Bitcoin protocol ensures that Bitcoins are not sent to an address that does not exist, but they can be sent to addresses which are inactive or not controlled by anyone.

If you have forgotten your username, email address, and password associated with your C-Exchange account, don't worry! Simply visit our contact request page and fill out the form, and our team will be more than happy to help you regain access to your account.

Yes, all online trades from us are safeguarded by an escrow service. When a trade is initiated, the amount of Bitcoin for the trade is automatically reserved from the seller's c-Exchange Wallet. This means that if the seller fails to deliver the funds and does not release your Bitcoin, you can open a dispute from the trade and provide your proof of payment. Our c-Exchange support team can then release the Bitcoin to you from escrow. To ensure your funds are secure, never release the escrow until you are certain that you have received the money from the buyer.

Step 1: Search for P2P offers or Admin Buy/Sell and select the option to BUY. Step 2: Enter the amount of Bitcoin you wish to purchase, provide a message for the seller, and click the Send Trade Request button to initiate the trade. Step 3: Before clicking the Buy button, review the advertisement's terms of the trade to ensure you are ready to pay. If payment is not made before the payment window closes, the trade will be automatically canceled. Step 4: Once you have made the payment, click the I have paid button. The seller will then verify that your payment has been received and your Bitcoin will be released from escrow and instantly available in your c-Exchange wallet. Step 5: To make a withdrawal, click on Wallets and then click on Withdrawal to initiate the process.

You can install the c-Exchange app on google play. You just need to put "c-Exchange" in the search box and install it. ( IOS App coming soon )

c-Exchange is now a peer-to-peer Bitcoin exchange, providing a marketplace where users can buy and sell Bitcoins to and from each other. Our traders, or users, create advertisements with the price and payment method they wish to offer. Our website allows you to browse through trade advertisements and search for the payment method that best suits your needs. With more than 60 different payment methods available, you can easily find a trader to buy or sell Bitcoins online.

If all goes as anticipated, Bitcoin transactions sent with the correct fee should take between 10-60 minutes when sending Bitcoins to your c-Exchange Wallet. To ensure that your transaction is processed in a timely manner, please confirm that the fee is accurate. On the other hand, transactions between c-Exchange users are instantaneous, allowing for a seamless and efficient transfer of funds.

Yes, you can modify the feedback you have provided to someone else. To do so, simply navigate to the 'Complete Trade' page and scroll down to the 'Feedback' section. Then, click the 'Update Your Feedback' button. Unfortunately, you cannot alter feedback that someone else has given you. However, if you believe the feedback contains errors, you can contact your former trading partners through the 'Closed Contacts' feature in your Dashboard and request that they modify their feedback. Please note that c-Exchange does not edit or remove feedback left by users, except in cases where the feedback contains abusive, racist language, threats, or reveals personal information.

When purchasing Bitcoins, it is important to complete the payment within the allotted time window before the trade is automatically canceled. To do this, you must press the 'I have paid' button to notify the seller that you have made the payment. The Bitcoins will then be held in escrow until the seller releases them to you upon seeing the payment in their account. If you paid for the purchase but were unable to complete the payment within the time window, you should contact the seller through the trade. The seller has the ability to reopen the purchase, which will also re-enable escrow. You can contact the seller and other existing trade contacts from the Dashboard in your c-Exchange Running trades. Send a message to the seller and explain the situation and why you were unable to complete payment within the time window. If the seller does not respond to your request, please contact c-Exchange support using the Support Tickets request form and provide your trade contact ID number.

c-Exchange accepts over twenty international and local payment methods, allowing you to buy and sell Bitcoin with unparalleled flexibility. To get started, simply initiate a trade and select the payment method that best meets your needs.

If you're not receiving emails from c-Exchange, there are a few steps you can take to troubleshoot the issue. First, wait for at least five minutes and then check that the email address in your user profile is correctly typed. Additionally, take a look in your spam folder, as the emails you're looking for may be there. It's also possible that your email provider may be blocking emails from a certain domain, so you may want to try changing your email address to see if that helps. If you're still having problems receiving emails and can't log in to your account, you can contact c-Exchange support for further assistance.

Most of the personal data that you have provided us can be easily corrected by you from the Profile Edit page. If you notice any incorrect information such as your email address or phone number, please contact our Customer Support team and let us know which data needs to be corrected.

When you open a trade (buy or sell Bitcoin with another person or admin), the specified amount of Bitcoin from the seller is frozen. The buyer then makes the payment and confirms it as paid to the seller's bank account with confidence, as the Bitcoin from the seller is frozen on the platform. The seller then checks their bank account and presses the Release button, which will unfreeze and release the Bitcoin to the buyer's wallet. In the event of any issues, both traders can change the trade to disputed, chat together, and provide proof of payment to us. Our support team will then resolve the issue based on the evidence provided by both sides. The same process applies to other cryptocurrencies such as Ethereum, Bitcoin Cash, and Tether.

Step 1: To sell Bitcoin, you must first deposit it into your c-Exchange wallet. Step 2: Search for P2P offers or Admin Buy/Sell and select the option to SELL. Step 3: To initiate the trade, enter the amount of Bitcoin you wish to sell, provide your payment details or a message for the buyer, and click the 'Send Trade Request' button. Step 4: Wait for the buyer to pay. After you have sent the trade request, the buyer will ask you for your payment information (e.g. if you are selling for a bank transfer, the buyer will need your bank account details). Once you have provided the buyer with the payment information, they will pay for the Bitcoin and confirm the transaction with you. Make sure to check that the money has been received in your account before you click 'Release Bitcoins'. NEVER release the Bitcoin before you have received payment. Once you have confirmed that the payment has been made, you can scroll down the page and click 'Release Bitcoins'. This will transfer the Bitcoin from the trade escrow to the buyer, thus completing the trade. As soon as you initiate the trade, the Bitcoin will be moved from your wallet to the trade escrow.

When you open a trade, the specified amount of bitcoins you wish to buy are transferred from the seller's wallet and held locked on c-Exchange's escrow service. Now you can send payment to the seller without being worried about not receiving Bitcoin. Bitcoin are locked until the seller confirms the payment In case of problems, our support team will resolve based on evidence provided by both sides

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