Anti-Money Laundering and Risk Mitigation Policy
To prevent money laundering, terrorist financing, and other illicit activities, the c-Exchange Service conducts thorough checks on all transactions received from users. If a high-risk transaction is detected (i.e., if the transaction has an overall risk score above 50% or is associated with suspicious features, such as Dark Service, Dark Market, Illegal Service, Gambling, Exchange Fraud, Scams, Stolen Assets, Mixing Services, Ransom Payments, Sanctions Violations, Child Exploitation, or Terrorism Financing), the c-Exchange Service reserves the right to take the following actions:
1. Transaction Suspension
Suspend financial transactions for up to 7 days, or longer if necessary, until the investigation is fully resolved.
2. User Identification Requirement
Request the User's identification, including a video confirmation of the transfer from the User’s wallet, along with the transaction hash for verification.
3. Regulatory Compliance
Any additional information from the User regarding suspicious transactions is requested at the request of regulatory authorities, exchanges, government agencies, or other legally authorized bodies.
4. Return of Digital Assets
Return digital assets only to the original wallets from which they were sent to the c-Exchange Service.
5. Fund Return Policy upon Identification
Upon completion of User identification, return funds to the User within 24 hours, minus a commission to cover labor costs associated with processing the application and organizing the return of funds. The User must confirm the return details.
6. Non-Compliance with Identification
If the User refuses to undergo identification, c-Exchange will return the funds to the source within 7 calendar days, provided no official requests from competent authorities exist for the transaction. A commission will be deducted for labor costs associated with processing the return.
PayPal Exchange Guidelines
For transactions involving PayPal, please note the following important details:
1. Transaction Timeline
Verified Wallets: PayPal exchanges are typically completed within 1 to 24 hours.
Unverified or Non-Trust Wallets: Transactions may take up to 48 hours for accounts without verification or a “Trust” status.
2. Transfer Method
All transfers are processed as "Payment for Goods and Services." This method is used to maintain transparency and improve transaction traceability.
3. Commission Structure
A commission fee is deducted from the PayPal credited amount. The commission rate varies based on the status and verification level of the recipient's wallet.
4. Funds Availability and Freezing Policy
Users should be aware that PayPal may freeze transferred funds for up to 21 days as part of their fraud and risk prevention measures. This is a standard practice for many PayPal transactions. Please review PayPal's policies to understand potential holding times.
5. AML Compliance
c-Exchange strictly prohibits exchanges involving currencies or digital assets with a risk score of 70% or higher. Transactions flagged for AML (Anti-Money Laundering) concerns may require extended processing times and additional identity verification.
Users are advised to comply with AML requirements to avoid delays. Refunds involving flagged transactions may take time and require the User’s cooperation in verifying identity details.
For additional information on AML policies or specific transaction guidelines, please refer to our full Terms and Conditions.
