Why do i verify my identity? ▼
ID verification is required to prevent fraud and keep the community safe. It's also to increase your buying and selling limits of digital currencies on c-Exchange. Go to Account verification in the settings page to complete verifications.
I can't remember my password? ▼
Please use the forget password and enter your email addresss. A temporary password will be sent to you to be able to login to your account, then go to the Edit Profile and change your password to a stronger and suitable one.
I can't remember my account email? ▼
If you have lost access to the email address you used to create your c-Exchange account, talk to us. We will need to initiate a verification process with you to help verify your ownership of the account.
How long does exchange takes? ▼
Your transaction will be processed within 1-30 minutes or a maximum of 12 hours, depending on network conditions, from the time you successfully submitted your order. You can reach us if there are any delays, but please make sure it is after the initial 12-hour period.
Pending transactions on the blockchain typically depend on cryptocurrency network conditions. Regardless of whether the network fees are low or high, orders may take more than 12-24 hours to complete.
Is your platform safe and secure? ▼
Yes, our platform uses the latest security measures to ensure the safety and security of our users' personal and financial information. We also comply with all relevant laws and regulations.
What is an exchange rate? ▼
An exchange rate is the value of one currency in relation to another currency. It is the rate at which one currency can be exchanged for another.
How do exchange rates fluctuate? ▼
Exchange rates fluctuate based on supply and demand for a particular currency, as well as a variety of other factors such as economic conditions, government policies, and market sentiment.
Exchange Pricing & Fees? ▼
In general, c-Exchange does not charge a fee to use our service. Transfers of virtual currency to an address off the c-Exchange platform may incur network transaction fees, such as bitcoin miner’s fees, which c-Exchange may pass through to you. Any such transfer fees will be disclosed to you at the time of the transaction.
How long does a withdrawal takes? ▼
When you withdraw GHS to a mobile money or bank account, the money usually arrives within 1-60 minutes or 24 hours maximum.
What price will I receive when buy/sell? ▼
When you make exchange, the price you receive is locked in, regardless of market fluctuations between executing the buy or sell and receiving the digital currency. The price can be volatile,
by locking in the price you always know exactly what you paid for your digital currency.
You can find the price you bought or sold at on your exchange history page. Since the price of digital currencies are determined by supply and demand, there is a difference between the buy, sell, and spot prices displayed on the website.
What is the exchange minimum? ▼
You can purchase or exchange as little as $10.00 of digital currency denominated in your local currency according to bitcoin exchange rate price.
Why is my transaction Pending? ▼
Incoming transactions show up in your account almost instantly within a few seconds, but will show as Pending until there have been enough network confirmations. The number of confirmations needed is 1-3 on the digital currency transaction. Once a transaction is verified, it will show Complete in green.
This lets you know that the transaction cannot be reversed and that the funds can be withdrawn.
What is miner fees? ▼
To ensure that transactions are processed on digital currency networks, outgoing transactions to external digital currency addresses typically incur a "mining" or "network fee". This fee is paid to the digital currency miners, which are the systems that process the transactions and secure the respective network.
Please note: all fees are paid to miners, c-Exchange does not profit from any sends or receives.
Can I get a refund if wrong address? ▼
Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can take to retrieve the funds.
Because of this, it is essential to exercise caution when sending. It is always recommended that you double-check that the address you are sending to exactly matches the address of the recipient before sending.
Why is my account blocked? ▼
If you are found doing fake transactions a number of times, your account will be permanently blocked. Make sure you do one transaction at a time.
What is c-Exchange? ▼
c-Exchange is a secure online platform for buying, selling, transferring, and storing digital currency. Our mission is to create an open financial system for the world and to be the leading global brand for helping people convert digital currency into and out of their local currency.
We make buying and selling digital currency easy.
